Refund & Return Policy

At PedPaudhe.in, we are committed to providing high-quality plants and gardening products to our customers. However, if you are not entirely satisfied with your purchase, we are here to assist you with returns and refunds under certain conditions.

Return Eligibility

We accept returns under the following circumstances:

• The product received is damaged or dead on arrival.
• An incorrect item was delivered.
• An item is missing from your order.

To qualify for a return, customers must provide an unboxing photo or video within 12 hours of receiving the package.

Return Timeframe

• Return requests must be initiated within 2 days of product delivery.
• Returns are not applicable to customized products, discounted items, or gift packs unless the product arrives damaged.

Refund Process

• Once your return is approved, we will initiate a refund to your original method of payment.
• It may take 5–7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Non-Returnable Items

• Products that are damaged due to improper handling after delivery.
• Healthy plants that later deteriorate due to lack of proper care.
• Digital items, gift cards, or free promotional items.

How to Request a Return or Refund

To initiate a return or refund, please email us at support@pedpaudhe.in with the following details:

• Order ID
• Unboxing video or photo
• Reason for return or refund
• Bank details (only if payment was made via manual transfer)

Our team will review your request and respond promptly.

Disclaimer

Please note that plants are living organisms and may vary slightly in size, color, or shape from the images shown on the website. These natural variations do not qualify for refunds or returns.

For further assistance or questions, feel free to reach out to us at support@pedpaudhe.in.